www.fromjude.com is the website address for FromJude Ltd (Registered office Cornelius House, 178/180 Church Road, Hove, East Sussex, BN3 2DJ, Company Registration Number 12913282) (hereafter referred to as “the Company”, “FromJude” “we” or “us”). All use of the Company’s website (“the Website”) is on the terms set out below and the terms apply to all pages of www.fromjude.com. If you do not agree with any of these terms, then please cease use of the Website now.
By placing an order with us you are agreeing to be bound by these terms and conditions which form a contract between us, so you are advised to print off a copy for future reference. We reserve the right to change the terms from time to time to meet the needs of the business and any changes will be posted here. Access to this Website may be restricted, suspended or terminated at any time.
1. CUSTOMER INFORMATION AND RESPONSIBILITIES
a. Please remember that if you use the Website you are responsible for maintaining the confidentiality of your account and any passwords and should ensure you restrict access to your computer to prevent unauthorised access to your account. You must inform us immediately if you have any reason to believe that your password has become known to anyone else or if it may be being used in any unauthorised manner.
b. We make every effort to ensure that the Website is accurate and up to date with current products and services. Please advise us as soon as possible in the event you notice any inaccuracies or other problems with the website. In the case of errors being made, subject to these terms and conditions, we will endeavour to remedy, replace or refund goods as quickly as possible from the time of being made aware of the situation.
c. Please ensure you check independently on any information before you rely on it. Whilst we use do our utmost to ensure information is correct at the time of posting on the Website no representations are made by us that all information is accurate, up-to-date and complete and we shall not be liable in any way for any loss or damage arising from any inaccuracy in any information or information which is out of date.
e. We reserve the right to remove or edit Website content or to cancel any orders if necessary. In the event the Company cancels an order it will be without charge to you.
f. We take every care to ensure that the descriptions and specifications of our products are correct. However, specifications and descriptions of products on the Website are not intended to be binding and are intended only to give a general description of the products and you accept that hand crafted or hand finished items will vary from images displayed and cannot be replicated as precisely as commercially reproduced items. Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system or screen used to view the products.
g. No statements made in these terms or on this Website shall be deemed to affect the statutory rights of a consumer which cannot be restricted or excluded currently under the law.
2. PLACING OF ORDERS AND SUPPLY OF GOODS
a. Please ensure that the details you give to us when placing an order are complete, accurate and up to date and notify us of any changes to the information you provide to us. You must ensure you add the correct and current address for posting and that your billing/delivery address is the same to ensure the ordering process is successful.
b. We will send you a confirmation email on receipt of your order which will confirm details and acceptance of your order and contract with us. We will also send you an email following dispatch of your order.
c. Please note that all products and services are subject to availability and may be withdrawn at any time. We reserve the right to refuse any order.
d. If we are unable to fulfil your order, we will notify you with an option of waiting for the product to become available or to be refunded in full for the product which is unavailable.
e. You confirm that you are at least 18 years old when placing an order.
f. All items in the FromJude collections have been carefully selected to reach optimum standards of quality. Please be aware that whilst we take great care to describe all our products, some of the items are handmade or hand finished and are unique – therefore some of the colours, materials and design may vary.
g. Please make sure you provide us with the correct e-mail address and ensure that your e-mail is in full working order.
h. The Company shall not be liable for any problems caused by you supplying faulty information (such as the wrong email address or wrong delivery address or inaccurate information or spellings for handmade or hand finished items) or due to your failure to make any particular request or specification.
i. It is the responsibility of the customer to notify FromJude immediately if there are any delivery problems or if the goods ordered are unfit for purpose, not as described on the Website or not of satisfactory quality.
j. All products and services and postage and packaging must be paid for in full prior to the dispatch of goods ordered unless agreed in writing. Once an order has been placed, it may not be cancelled without due cause.
3. PRICE AND PAYMENT TERMS
a. The Price of the Goods shall be the price quoted or displayed on the Website at the time your order is accepted. We try to ensure that all details including prices are displayed accurately and are to date. Obviously, prices may vary from time to time so please make sure you check all the relevant details before you place an order with us as prices may have altered since you last visited our site.
b. All prices are in pounds sterling and are inclusive of VAT.
c. Ownership of the goods shall only pass to you when we have received in full all sums due to us in respect of the goods supplied. The goods are at your risk from time of delivery.
The delivery charges payable by you are exhibited on the Website and may vary from time to time and will vary depending on the place and method of delivery. Please the Shipping section above.
d. Payment will be debited from your account before the dispatch of your purchase. We will take all reasonable care, in so far as it is within our power to do so, to keep the details of your order secure, however if we are not negligent, we cannot be held liable for any loss you may suffer, if a third party procures unauthorised access to any data you provide when accessing or ordering from our site.
e. You can pay for your items via our secure online payment system and payment can be made at the time your order is accepted. We do not store any of your card details or other sensitive information and comply with our obligations under the Data Protection Act 1998 or any replacement or re-enactment thereof. We use a secure payment system, and all customer details remain secure throughout the transaction process. No cardholder information is ever passed without being encrypted.
f. In the event you are entitled to a refund such refund will usually be by means of credit to the credit/debit card you paid with if that is the method of payment used.
g. These terms of sale are subject to change without notice and are correct at time of writing.
a. All our products are securely packed. We shall arrange delivery of the Goods ordered by you via the method agreed and to the address specified by you in the order form. Please remember to tell us if the delivery address is to be different from the billing address e.g. if you are sending a gift.
b. Orders will be dealt with as soon as the same are accepted and we aim to dispatch all orders within 1-5 working days. You will be notified if there is a delay.
c. Please note that we can only offer tracking for Europe & rest of the world in the UK and up to UK borders only and cannot be held responsible for goods from this point onwards. If an order is refused, or the incorrect delivery address details have been noted at the time the order was placed, or failure to respond the calling cards left by the courier, the package will be returned to us. If the customer wishes the order to be resent, they will be asked to pay the further delivery charges.
d. If for any circumstances beyond our control we are unable to produce an item it will be marked as “out of stock”. You may still place an order, but it will only be dispatched once the item is again available. We reserve the right to withdraw any products from sale at any time. If you wish to check availability, please email us here. If your order cannot be fulfilled, you can either have a credit note or a full refund.
e. In the event you fail to take delivery of the Goods ordered or fail to supply adequate instructions to facilitate delivery of the Goods we reserve the right to cancel your order and to retain the Goods. In these circumstances we shall refund you the price paid for the Goods we are unable to deliver but we shall be entitled to retain all charges made for delivery or attempted delivery.
f. In the event there is a problem or alleged problem with Goods ordered or delivered you agree to notify us within seven (7) working days of delivery in connection with any problem with Goods or within thirty (30) days of placement of your order in the event of non-delivery of Goods.
a. As you are buying Goods over the internet you may have rights as a consumer to cancel your order in writing within seven (7) days of receiving the Goods ordered. The 7-day period starts on the day after you receive the goods and ends on the seventh business day. Please note that these regulations DO NOT APPLY to certain items including but not limited to ANY BESPOKE ORDERS e.g. customized goods or certain goods which cannot be returned due to Health and Safety regulations.
b. If you do have a right of cancellation you may cancel an order by notifying us in writing or by email within 48 hours of receipt of the Goods provided you return the Goods to us unopened, undamaged (and unworn if a garment or jewellery) in their original packaging with all associated labels and tags and in a saleable condition and we will, if required, refund the cost of return postage.
c. The notification of cancellation must state your order number and details and should include reasons for cancellation.
d. If you do not have a right of cancellation in accordance with the Distance Selling Regulations Goods may be returned within 21 working days from receipt and you will receive a full refund providing that all goods are returned to us in their original packaging and in a re-saleable condition. We are unable to refund personalised product unless it is faulty or has been damaged in transit. You must notify us by email to obtain an authorisation code for your return here.
e. When you contact us you will be provided with a mailing address. It is advisable to obtain proof of posting if returning items as they remain in your ownership and at your risk until we have acknowledged receipt of their safe return. If the returned goods are not in a re-saleable condition, then we reserve the right not to provide a refund and you can request, within 28 days that the goods be returned to you at your own cost. This does not affect your statutory consumer rights.
f. Provided you comply with these terms we shall provide you with a refund for cancelled Goods in accordance with the regulations within thirty (30) days of our receipt of the returned cancelled Goods.
g. We reserve the right to refuse to accept returns of items which are soiled or damaged.
h. Other than as stated in these terms Goods may not be returned for any reason other than due to any breach of the consumer laws from time to time in force under which you may be entitled to a remedy e.g. the Goods are not what You ordered or the Goods are faulty or not of satisfactory quality within the meaning of the Sale and Supply of Goods Act 1994. In the unlikely event the item that you have ordered is unsuitable or faulty please inform FromJude Ltd within 24 hours by contacting us at here. Please retain all faulty items as evidence and photograph any faults or damage and send us the photographs as evidence of alleged defects.
6. COPYRIGHT, TRADEMARKS, GRAPHICS AND LOGOS
a. FromJude Ltd is a registered trademark and FromJude is a trading name of the company and may not be used by any other party without the Company’s prior written consent. Other product and company names mentioned on the Website may be the trademarks or registered trademarks of their respective owners and may not be used without their consent.
b. All Website design, text, graphics, the selection and arrangement thereof and all software compilations, underlying source code, software (including applets) and all other material on the Website are copyright FromJude Ltd and its affiliates or their content and technology providers and all designs, artwork, photographs and copy shall remain the property of the Company or their relevant owner. We reserve the right to take whatever legal action may be necessary against any visitor or user of this site who is found to have infringed our rights to recover all consequential losses including but not limited to recovery of all associated costs. Please note that FromJude Ltd is a member of Anti Copying In Design (A©ID) and of Greeting Card Association.
c. Any use of materials on this Website, without the prior written permission of FromJude Ltd. is strictly prohibited. However, content on the Website or any associated FromJude Website, Blog, Facebook pages or social media may be used privately in accordance with the Creative Commons Attribution – Non-commercial – No derivatives License which can be accessed here: http://creativecommons.org and http://creativecommons.org/licenses/by-nc-nd/2.0/uk/
d. This means you may only view, print, share or download the contents of the website for personal use and in accordance with the license terms but for no other purposes and this includes NO COMMERCIAL USE and no changing, adapting, copying or building on of our copyright material and no production of derivative works and all posting of FromJude Ltd’s works, including on Facebook, blogs or social media must ensure FromJude is attributed as the copyright owner of all their own work.
e. Any license may be withdrawn at any time, and we wish to make it abundantly clear that it is expressly prohibited without limitation to use the service or its content for any purpose that is likely to bring the Company or any of its directors, employees, sponsors, clients or associates into disrepute.
7. DISCLAIMER AND LIMITATIONS OF LIABILITY
a. We have used all reasonable endeavours ensuring the accuracy of information on the website but provide no warranty or guarantee in respect of the information and we make no representations as to the adequacy or appropriateness of items for sale or services for your purpose.
b. We reserve the right, at our discretion, from time to time to make changes to the information provided on this website. You are therefore, advised to check the information provided to you on the FromJude website regularly. Any reliance that you place on the accuracy of that information is at your own risk; we do not under any circumstances guarantee the accuracy of any of the information or links provided on the site.
c. We will not be liable under any circumstances whatsoever for any consequential, direct, indirect punitive, or special damages arising from the use of the service or whilst being transferred to any other site via links of any kind.
d. You accept full responsibility for accessing any links to other websites and we shall not be liable for any products, information, advice, or practices of any third parties who may be linked to this Website.
e. All users of this Website do so at their own risk and take full responsibility for any consequences which may arise from accessing and using the website, responding to, or using the services of the advertiser’s links that maybe found on the Website.
f. We expressly disclaim and shall not be liable for all or any warranties, expressed or implied by any advertiser featured or listed on this Website relating to any products or services, including, any warranties of satisfactory quality or fitness for a particular purpose. Customers must check this directly with the relevant supplier.
g. We shall not be responsible or liable for your use of any other websites which you may access via links within the Website. We do not control these websites and are not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with us.
h. Under no circumstances will FromJude Ltd or any of its directors, employees, agents, shareholders, direct associates, sponsors or any other party involved in the advertising, maintenance, distribution or sale of FromJude services be liable for any direct, indirect or consequential damages, or incidental damage, including but not limited to, loss of business, goodwill, profits, savings or anticipated savings or any other intangible losses whatsoever that result from any of the following:
i. Any information, data or materials whatsoever which are downloaded or transmitted over the internet. We are unable to ensure the security of any information transmitted over the internet and attempts to do so are carried out at your own risk. FromJude Ltd and its associates shall not be held responsible in any way or be liable for any damages or injury that may transpire as a result of such actions.
ii. Errors, omissions, mistakes, interruptions, deletion of e-mail or files, suspension, delays in operation transmission or service response time, termination, defects, viruses or any failure of performance with and in connection with FromJude Ltd including, without limitation those arising from communications failure, destruction due to unauthorised access of systems, programs and services, theft or acts of God.
j. Whilst we take all reasonable steps to ensure a fast and reliable service we cannot guarantee that the FromJude website will be uninterrupted or completely error-free and we will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system, or that the Website is free from viruses, harmful components or any interference by unauthorised users or hackers. It is the sole responsibility of the visitor or site user to protect his or her own systems against such situations.
8. CONTACTING THE COMPANY AND CUSTOMER SERVICES
a. If you wish to contact us for any reason, please email us here.
b. If you do not want us to continue to hold any information about you and/or if you do not wish us to send you any further communications, please email us here.
a. FromJude Ltd shall use all reasonable endeavours to complete the order as requested by the customer and as agreed by FromJude Ltd but we shall not be liable for any delays or other problems which are due to any so called ‘force majeure’ reasons beyond our control including but not limited to flood, fire, accident, breakdown of plant or machinery or unavailability of raw materials from the usual sources of supply.
b. Any rights of third parties under the Contracts (Rights of Third Parties) Act 1999 are hereby expressly agreed not to apply and any agreement made in connection with this site shall be strictly between you and the Company.
c. All purchases made from this website shall be deemed to have been concluded in England and these terms shall be governed by the laws of England and Wales whose courts shall be the only courts of competent jurisdiction in the event of any dispute. Please be aware that once the Company has confirmed your order, we will have a legally binding contract with you.
d. The FromJude website may be accessed from outside of the UK. Laws may differ outside of the English Jurisdiction, all visitors, or users of this site from all countries, agree and acknowledge that by accessing this site they do so knowing that English Laws apply, whilst doing so visitors and users must respect, and are solely responsible for, complying with the local laws of their own territory. Also, if ordering from overseas you may be subject to additional import duties, charges or taxes which may be levied once a package reaches its destination, and you accept full responsibility for payment of any such additional charges.